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POSITION: Head - Credit Administration

REPORTING TO: Managing Director

Job Purpose Statement

This is a Senior Management position whose holder should be a credit professional responsible for ensuring that Credit Administration function achieves its objectives of facilitating revenue generation, managing impairment, improving the risk control environment and delivery of business enablers within Credit Administration. This shall involve;

  • Providing day to day and long range strategic direction for the Credit Administration function related to multiple product lines including Corporate lending, Business Banking lending and Personal lending as well as managing credit support functions.
  • Creating, implementing and administering the Bank’s Credit Administration strategies, policies, procedures, credit approvals, portfolio management and portfolio reporting.
  • Responsible for providing overall leadership successful goal attainment within the credit and risk mitigation areas across all product lines and departments to ensure safety and soundness while optimizing the profitability and sustainable growth of the organization.
  • Monitoring the credit portfolio to ensure full compliance with the core principles of good lending enshrined in the Credit Policy, Banking Act, and BoU’s prudential guidelines and early recognition of problem credits so as to mitigate against credit risks within the Bank.
  • Providing leadership of the Credit Administration team, efficient and timely credit service, resolving customer complaints and contributing towards achievement of the objectives of the department and the Bank.
  • Ensuring that compliance objectives are met which includes audit and regulatory inspection outcomes as per annually defined targets.
  • Adopting and developing a network of strong partnerships with the Business and Business Support teams and other functions of the Bank, particularly decision makers and influencers.
  • Oversee the collection of portfolio at risk and recovery of non performing accounts. This includes collaborating with the Legal department in recovery actions in order to achieve the defined recovery targets.
  • Participate in customer visits where appropriate in order to make the required credit risk input in acquiring new business, ongoing maintenance and handling problem accounts
  • Provide credit application based coaching and discuss to the Credit Risk, Business and Business Support teams where appropriate to ensure effective development and delivery of bespoke risk solutions for customers.
  • Proactively initiate and contribute to embedding agreed change management initiatives in support of process and quality improvements, cost reductions and development of people.
  • Invest in continuous and comprehensive understanding of the local market, key clients, local market conditions and the capabilities and practices of competitors
  • Supporting Business and Business Support teams in structuring of new and complex credit proposals to ensure the highest standard of credit quality of credit applications.
  • Evaluate all credit proposals within the delegated mandate and those of the Board Credit Committee mandate and make appropriate recommendations.
  • Prudent portfolio monitoring which includes coordinating the Management Credit Committee, overseeing the preparation of portfolio reports to Board, Board Credit Committee, Board Assets and Liabilities Committee, Management Credit Committee and other Board and Management committees as per the Bank’s governance structure. This includes preparation of portfolio reports/packs for Management Committees, Board Committees and Regulatory authorities
  • Preparation of periodic credit stress tests for the Management and Board Credit Committee to examine quantitative impact on bottom line and capital levels based on different scenarios.
  • Implementation of all decisions from the Board committees, Group office and subsidiary credit committee.
  • Ensure the bank’s compliance with all regulatory requirements in the areas of credit, including compliance with lending limits, concentration, non-performance, classification, provision and writing off of debts.
  • Participate in the continual review and update of the bank’s credit policies, guidelines and practices in line with changes in credit risk and the bank’s business priorities.
  • Develop and implement talent plans incorporating the right staffing mix, succession and plans for professional and career development.

Job Dimensions

ReportingRelationships:jobsthatreporttothispositiondirectly

Direct Reports

  • Manager Credit Administration

ReportingRelationships:jobsthatreporttothispositionindirectly

Indirect Reports

  • Credit Reference Bureau and Monitoring
  • Credit Administration Retail and SME
  • Credit Administration Corporate/Business/Securities

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

  • Business units – Corporate Banking, SME Banking, Retail Banking, PSG/NGO and Business Banking.
  • Product Development team
  • Transaction Services
  • E-business
  • Board and Board Credit Committees
  • Internal Auditors
  • Human Resources
  • Risk Management
  • Legal
  • Compliance
  • IT

External

  • External Auditors
  • BoU
  • Valuers and Surveyors
  • External Lawyers
  • Competitors
  • Regulators
  • Credit Reference Bureaus
  • Insurance companies

IdealJobSpecifications

Academic qualifications:

  • Relevant Degree from a recognized University.
  • Professional Qualification in CPA or ACCA shall be an added advantage.

Professionaltraining:

  • Credit Management Training

Desiredworkexperience:

  • A minimum of proven 10 years’ experience, with at least five (5) years in middle level management in Credit Management.

IdealJobSpecifications

  • Strong banking knowledge and comprehensive technical credit management skills
  • Experience of managing teams across the functions outlined under the key accountabilities
  • Legal, Regulatory, Compliance proficiency in supervising and managing legal/regulatory documentation as appropriate
  • Strategic insights and sensitivity to macro and regulatory issues

Technical Competencies

Communication

  • Ability to present complex analytical concepts to all levels of the business
  • Good presentation and report writing skills
  • Strong written and oral communication abilities

Analytical

  • Ability to solve problems that have a business wide impact focusing on integrating disparate information sources and committing to strategic action based on various scenarios.
  • Ability to draw out key messages and see patterns to identify future trends.
  • Apply logic & knowledge to make informed decisions.

Quality Orientation

  • Attention to detail
  • Shows awareness of goals and quality standards. Follows through to ensure that quality and productivity standards are met.

Customer Engagement (internal & external)

  • Anticipates the internal customer’s needs and devises innovative ways to address them.
  • Makes informed decisions, solves problems and/or generate new ideas/solutions.
  • Ability to negotiate win-win agreements

Behavioural Competencies

Leadership

  • Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given periods. Is reliable and works collaboratively.
  • Adheres to the Bank’s policies and delivers to set objectives. Has high moral intelligence.
  • Delivers results and has significant impact on an organization through the stake holders
  • Provides vision – ability to translate organization vision into a team vision
  • Coaches & mentors team – knowledge of the individual team members’ strengths & weaknesses and ability to effectively utilize team members to complement & support each other. Active feedback to team members & stakeholders
  • Issue & conflict resolution – ability to identify key issues & problems and pick the best choice among alternatives. Ability to make timely decisions and to take action reflective of business objectives.

DecisionMaking

  • Thinks systematically, regarding business as a whole consisting of interdependent and interactive parts. Able to detect trends in relation to governance and cause effect relationships, remaining aware of the implications which decisions have on the bank/department as a whole.
  • Has a sense of urgency about solving problems and takes appropriate and timely decisions

Problem Solving

  • Problem solving style – Identifies, clarifies/defines and works through challenges towards defined outcome
  • Thorough conceptual and practical knowledge of best practice as regard to credit policies, procedures and standards.
  • Solves problems that have a business wide impact focusing on disparate information sources and committing to strategic action based on various scenarios.

Resilient

  • Sustains interest and effort and perseveres to accomplish a task or goal despite any obstacles and setbacks

Accountable

  • Focuses on results and achieving personal work objectives. Able to develop tasks and work processes for desired outcomes. Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost- effective manner.