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POSITION: Head, Technology

REPORTING TO: Executive Director

Job Purpose Statement

This is a Senior management position whose holder is responsible to provide technology vision and leadership in the development, implementation and maintenance of all information technology (IT) programs. This shall involve;

  1. Work with Senior Management Team to determine business priorities and direct the allocation of IT resources to effectively meet business requirements.
  2. Provide overall direction for the technology roadmap, defining technology blue prints that are implemented in furtherance of the bank’s business plans.
  3. Use domain knowledge and expertise to define best practice frameworks in Service Management, architecture design and implementation, Project Management etc.
  4. Ensure that the Information Technology function at the bank effectively delivers on its mandate to serve the business.
  5. Take primary custody of the banks Information security policy, and responsibility for both the strategy and operations that are necessary for the overall protection of the enterprise information assets.
  6. Use knowledge and experience to define and design strategies necessary to protect the banks information assets.
  7. Use best practice frameworks required to operationalize practices and processes necessary to ensure day-to-day compliance to banks information security policy, regulatory requirements and industry best practices.
  8. Ensure that all critical business systems are designed to meet defined business availability targets.
  9. Use domain knowledge and experience to define sufficient resilience for network, hardware, applications together with the accompanying disaster recovery plans.
  10. Provide effective leadership to IT department and work with the team in a manner that ensures a conducive work environment and employee satisfaction.
  11. Facilitate appropriate training and development programs, coaching and mentoring approaches and ensure that appropriate tools and resources are available to staff to execute on their roles and responsibilities

Job Dimensions

ReportingRelationships:jobsthatreporttothispositiondirectly

Direct Reports

Manager Technology


ReportingRelationships:jobsthatreporttothispositionindirectly

Indirect Reports

Technology Team leader’s

Technology Officer’s


Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

  • All departments

External

  • External Auditors
  • BoU
  • Competitors
  • Regulators

Ideal Job Specifications

  • Degree in Computer Science, Software Engineering or any other related field
  • Master’s Degree in IT & Computer Science, Information Systems Management, or any other related field is an added advantage
  • A minimum of 8 years’ experience, with at least five (5) at managerial level.
  • CCNA (Cisco Certified Network Administrator), MCSE (Microsoft Certified Solutions Expert), MCSA (Microsoft Certified Server Administrator), CLA (Certified Linux Administrator) are an added advantage
  • Experience in managing multiple RDBMS on large systems
  • Practical experience in monitoring and tuning a database to provide a high availability service.


Technical Competencies
  • Organization development to effectively structure the operations of Information and Communications Technologies and support for optimal performance.
  • Knowledge of the General Banking or Financial Services Act, banking laws and regulations, local legal legislation.
  • Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Experience in Management of Support Contracts, RFP’s and Third party support providers.
  • Performance Management to optimize employee productivity
  • Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Knowledge, skills and capability of translating business requirements into technical solutions

BehavioralCompetencies

  • Leadership to nurture and sustain employee satisfaction, and to manage changes.
  • Ability to organize, prioritize with a pro-active “can do” attitude.
  • Understand, anticipate and influence business demand for services. This includes but is not limited to Operations, Incidents, Problems, Projects and Change Requests.
  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Ensure that all the information technology platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.
  • Manage relationships with all technology based service providers as a way of ensuring that uptimes are optimized.
  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
  • Define, analyze, plan, measure and improve all aspects of the availability of IT services; ensuring that all IT systems, processes, tools and roles are meeting the agreed availability targets.

All interested candidates should send their application including cover letter, CV and academic documents to the Head of Human Resources, Guaranty Trust Bank Uganda via email to jobsug@gtbank.com by 10th November 2025.